Need to transfer your service? Here's how to do it.
Transfer your service to another account
If you’re looking to transfer your service to another account, first make sure your account balance is paid in full. A new owner can only accept the transfer if there is no outstanding balance on the account.
The only circ*mstance in which you can transfer an account with a balance is if:
- You are the current account owner who has lost access to your email, AND
- You own both the original email and the new email (the names on both emails match)
When you transfer GFiber service from one email address to another, only your GFiber service is transferred. Your Google Account will remain unchanged.
To transfer your GFiber service to another email address, the new address must be associated with a Google Account.
This means you can use any Gmail address, or any email address from another provider (ex: name@provider.com) so long as it is associated with a Google Account.
To transfer service to a Gmail address:
This also works for a non-Gmail address that is already associated with a Google Account
- Simply contact GFiber customer support to complete the transfer.
To transfer to a non-Gmail address:
That is not yet associated with a Google Account
- Go to the Google Account page.
- Below the Username field, click Use my current email address instead.
- Enter the email address you want to associate with the new Google Account; then complete the remaining steps to complete the process.
- Please contact GFiber customer support to complete the transfer of your Fiber service to your email address.
When to transfer your GFiber service
When you request to transfer your service to another account, an email is sent to the new user with a prompt to accept the account change. Because of the way our billing cycle works, we’re unable to process account transfers in the first 4 days of your billing cycle). We recommend you make the transfer before or after the first 4 days of your billing cycle, otherwise the new user won’t be able to accept the account transfer until the 5th day of the cycle.
Billing and refunds
Your account balance needs to be paid in full before the new owner can accept the account transfer. You cannot transfer a balance to a new owner.
Please note: When you transfer your service, you won't receive a refund for any unused days of service after you've settled the balance for the month. For example, if you transfer your service on September 24th, you will not be credited a refund for any days of service you didn't use from the 24th to the 30th.
Transfer requests before your autopay date
- If you're transferring your service to a new account before your autopay date, you'll need to make a manual payment so there's no balance on the account.
- The new user needs to accept the transfer before the end of the billing cycle. If they don't, they won't be able to accept the transfer until the new charges are paid.
Transfer your GFiber service to a new address, occupant, or property owner
Transfer your service to a new address
If you're moving to a new address and want to keep your GFiber service, follow the instructions in Take GFiber with you when you move.
If you happen to be in touch with the current occupant of your soon-to-be address and you know they currently have GFiber service, have themcontact GFiber customer support to transfer service to you.
Transfer your service to a new occupant or property owner
To transfer your service to a new occupant or property owner, you’ll want to contact GFiber customer support. Before you contact us, make sure you have the following information available:
- The email and password associated with your GFiber account.
- Your GFiber account customer support PIN.
- The new occupant's email address. They'll receive an email from GFiber customer support to get them started.
Transfer your GFiber Phone service to another person
Transfer GFiber Phone service to another person
If you're transferring your GFiber Phone service to somebody else's account, your phone service might be interrupted or unavailable under the following conditions:
- If the telephone number is changing, phone service might be temporarily interrupted.
- If the person you're transferring phone service to has not set up GFiber Phone, or does not already have a Google Voice number established on their Google account, phone service will not be available. The recipient of your phone service must set up GFiber Phone on their own Google Account.
Transfer your GFiber Phone number to another account
If you transferred your GFiber service (including GFiber Phone) to another account and want your GFiber Phone number associated with that account, please initiate the transfer in Google Voice. All GFiber Phone numbers are Google Voice numbers, so initiating the transfer from Google Voice ensures your privacy and security.
You cannot transfer your GFiber Phone number to another account that already has a Google Voice number associated with it.
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