Frequently Asked Questions | Google Fiber (2024)

GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet to homes and businesses across the U.S. Our mission is to deliver fast, fairly-priced, and open internet service — using the best technologies, methods, and people to accomplish that.With multi-gig speeds and advanced tech, we support everything you dream of doing online from working at home to creating content and beyond. Plus, you’ll never have to worry about data caps, annual contracts, or hidden fees.Learn more about us.

GFiber is always growing. We added tens of thousands of new addresses this year — and we’re not stopping there. See if your city is one of them here.

Fiber internet (also known as an ‘fiber optic’ internet) is a type of high-speed connection that sends data as pulses of light through extremely thin strands of fiberglass. Data can travel through those strands at speeds almost as fast as the speed of light. Using fiber internet can help you with smoother video calls, gaming with less lag, uploading and downloading large files quickly, streaming movies and shows, and handling busy households with multiple internet users.Google Fiber Webpass is a wireless technology from GFiber, using millimeter wave technology to create a point-to-point wireless network that delivers fast, reliable internet to apartment buildings, condominiums, and businesses in select cities.Learn more about Google Fiber Webpass.

All GFiber service plans include next-gen equipment at no extra cost, including a router. You’re also welcome to use your own router if you already have one you prefer.

The 1 Gig plan can take up to an hour to install with either a self-install kit or a professional installation. The 2, 5, and 8 Gig plans require professional installation and typically takes up to two hours. These time estimates include installation, set-up, and any software updates to the equipment.

When you sign up for GFiber, we’ll provide all the equipment you’ll need for your internet to run smoothly.Here is what’s included with most of our plans:A Network Interface Unit (NIU)This is a box that a technician will place outside your home or apartment building. It’s in a location that you typically won’t see and won’t need to access. The NIU is the designated point between the rest of the fiber optic cable running through your neighborhood and your home or building. Once installed, you won’t need to think about it anymore.A Fiber JackThis is another small box where internet enters your home from the outside. If there isn’t already a Fiber Jack in your home, our technicians will set this up during your installation appointment.A routerYou’ll need a router to connect to Wi-Fi. Your plan will determine what kind of router you get, but you also use your own router if you like.A mesh extenderYou may or may not need a mesh extender for more internet coverage based on the size of your home or business. Most of our plans come with at least one Mesh Extender included, but you can request more for an additional fee.