Xfinity Outage Map Cape Coral (2024)

FAQs

How do I find out if Xfinity is down in my area? ›

You can check for outages using the Xfinity app on your mobile phone. Simply open the Xfinity app and outage information appears.

Check to see if a service outage has been reported in your area by signing into your account and checking the Status Center, or register your phone to receive text alerts and text “Out” to 266278. If you're a Comcast Business customer, go to our Service Status Center to check your service health.

Troubleshooting steps

Hand-tighten all cable connections to make sure they're not loose. If using an HDMI cable to connect the X1 TV Box to the TV, confirm that it's plugged into the proper locations. Power on both the TV and the X1 TV Box. Confirm that the TV is set to the proper input.

The "network damage" indication in the outage status tool generally indicates physical damage to some of the network infrastructure that is outside our control. It could be someone dug into the line unexpectedly, damaged an exterior box that helps provide service to the area, or severe weather caused it to fail.

You can also check your internet provider's own website or social accounts for live information. Twitter is often where a lot of providers let customers know about outages and planned works in certain regions.

Fortunately, the NBN Co outage map is a helpful tool that can provide real-time information about any network outages in your area. By checking the map, you can quickly determine if your outage is part of a larger network issue or if it is an isolated incident.

Check the device WiFi settings to ensure WiFi is on. Confirm the equipment cables are plugged in and the coaxial cable has been tightened as much as possible using your fingers to both the wall outlet and your modem or gateway. Make sure you are within a reachable WiFi coverage area from the modem or router.

Press the A button on your remote control, or visit the Help section in Settings. (Saying “System Refresh” into your Voice Remote will take you to step three.) Highlight the System Refresh tile, and press OK.

You will need to ensure the Xfinity box is securely connected to the TV, and the TV is set to the correct input. Try disconnecting the cable at both ends, then securely reconnect it. If it still won't work, try connecting it to a different HDMI port on the TV - e.g. HDMI2, then set the TV's input to HDMI2 as well.

Overview. A "No Signal", "No Source", or "No Input" message will appear on your TV screen if the TV is not receiving a signal from your TV box. This is often a result of either the TV box being powered off, not being properly connected to the TV, or the TV being set to the wrong input.

Is there a reset button on Xfinity cable box? ›

Reboot your TV Boxes

Ensure your cables are tightly secured. Press and hold the Power button located on the front of the primary DVR TV Box for 10 seconds. The TV Box should automatically reboot.

Why does Xfinity keep having outages? Xfinity outages can be caused by bad weather, power outages, cut fiber lines in the wider network, and much more. Multiple short but frequent outages, however, are likely caused by one of two things: Network upgrades in your neighborhood or faulty equipment or wiring at your home.

Select the Start button, then type settings. Select Settings > Network & internet. The status of your network connection will appear at the top. Windows 10 lets you quickly check your network connection status.

Depending on the circ*mstances, your service could be interrupted or disconnected due to late payment or missing payments. If this happens, you will need to make a payment to re-activate your services. This payment may include late fees and a reactivation charge, and it will take 48–72 hours to restore your services.

Select WiFi from the bottom of the app. Select Troubleshoot. Tap Test your whole home network. From here, the app tests both the speed to your gateway and to the devices you're using to access Xfinity Internet.

We may not be able to provide service to you if: You live outside of our service area. Your address is more than 300 feet from our physical network. We haven't extended our service line to your address.